THEI

Carrier Contact Guide

Click a carrier to see broker contacts, enrollment portals, HRA details, pharmacy, OTC, transportation, and more.

Aetna
⌄

Start Here

Broker Support: 866-714-9301 Gov't Unit: 800-297-6217 Member Services: 1-833-570-6670 Enrollment Portal: Think Agent

Common situations

  • Application/portal issue → Broker Support
  • Benefits / ID cards / PCP / OTC → Member Services
  • Escalation after support → Broker Manager
BC
Broker Contacts
⌄
Sergio Scantlebury (Miami)
786-423-7713 · scantleburys@aetna.com
Rose Vazquez (Miami & Broward)
305-282-8422 · vazquezr@aetna.com
Dave Petersen
954-224-8520 · petersend@aetna.com
Use Broker Managers for escalations only (after calling Broker Support).
EN
Enrollment & HRA
⌄
Enrollment Portal
Think Agent
HRA Payment
$55 × DSNP & CSNP
Timeframe
2 days (must complete on ThinkAgent)
RX
Pharmacy & Lab
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Preferred Pharmacy
CVS, Walmart, Navarro, Publix, Costco
Mail Order
CVS Caremark
OTC
OTC Health Solutions · 1-833-331-1573 · cvs.com/otchs/myorder
Lab
Quest Diagnostics, LabCorp
VD
Vision & Dental
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Vision
iCare
Dental
Liberty Dental (HMO), Aetna Dental (PPOs)
Diabetic Supplies
OneTouch / LifeScan
EX
Transportation & Extras
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Transportation
Access2Care · 1-855-814-1699
Hearing
NationsHearing · 1-877-255-0137 · nationshearing.com/aetna
DME
DME National Provider Listing (PDF)
Utilities Card
Debit card administered by Aetna
CarePlus
⌄

Start Here

Broker Support: 844-630-0695 Access Support: 844-722-2347 Member Services: 1-800-633-4227 Enrollment Portal: Vantage

Common situations

  • Enrollment help → Broker Support
  • Member benefits / ID cards → Member Services
  • Escalations → Broker Manager
BC
Broker Contacts
⌄
Ana Garcia
786-393-2739 · agarcia24@humana.com
RX
Pharmacy & Lab
⌄
Preferred Pharmacy
Humana Pharmacy, CVS, Sam's Club, Walgreens, Publix, Costco, Walmart
Mail Order
CenterWell
Lab
LabCorp
VD
Vision & Dental
⌄
Dental
Florida Gold Plus Dental (admin by Humana)
Diabetic Supplies
Roche / Entrevideia
EX
Transportation & Extras
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OTC
PrescribeIT Rx · 1-800-526-1490
Hearing
HearUSA · 800-323-3277
Healthy Food / Card
CareEssentials Allowance
Devoted
⌄

Start Here

Broker Support: 877-764-9446 Member Services: 1-800-338-6833 Enrollment Portal: Devoted Portal HRA: $50 (all plans) · 5 days

Common situations

  • Enrollment questions → Broker Support
  • OTC ordering → Pharmacy & Lab
  • Home care → Transportation & Extras
BC
Broker Contacts
⌄
Jean-Luc Batista
786-495-1258 · jean-luc.batista@devoted.com
EN
Enrollment & HRA
⌄
HRA
$50 (all plans)
Timeframe
5 days (Sunfire / Devoted portal)
RX
Pharmacy & Lab
⌄
OTC
CVS OTCHS · devoted.otchs.com · 1-888-628-2770
Diabetic Supplies
LifeScan/OneTouch · Freestyle Libre (CGM)
Lab
LabCorp
EX
Transportation & Extras
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Transportation
Alivi
DME
Integrated Home Care Services · 844-215-4264
Healthy Food / Utilities
Solutran
Doctors
⌄

Start Here

Broker Support: 786-866-3980 Member Services: 786-460-3427 Enrollment Portal: Doctors Broker Portal HRA: $50 (all plans) · 4 days

Common situations

  • Enrollment / portal → Broker Support
  • Benefits / member questions → Member Services
BC
Broker Contacts
⌄
Ivette Almanza (Miami Dade)
305-742-8699 · i.alma01@doctorshcp.com
Howard Sanchez (Broward)
305-842-6343 · hsanc22@doctorshcp.com
RX
Pharmacy & Lab
⌄
Mail Order
MedImpact Direct Mail
OTC
OTCHS · cvs.com/otchs/doctorshcp
Lab
Quest
Diabetic Supplies
Freestyle Libre 2/3 · Dexcom G6/G7
VD
Vision & Dental
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Vision
iCare (VSP)
Dental
Florida Dental Benefits · 866-449-7731 · fdbenefits.com
EX
Transportation & Extras
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Hearing
HearUSA · 1-800-442-8231
Florida Blue
⌄

Start Here

Broker Support: 800-267-3156 Access Verification: 833-823-5454 Member Services: 1-800-926-6565 Enrollment Portal: FL Blue Agent Portal
BC
Broker Contacts
⌄
Alexandra Nyugen
305-978-7799 · alexandra.nyugen@bcbsfl.com
RX
Pharmacy & Lab
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Preferred Pharmacy
Walgreens, Walmart, Winn-Dixie, Publix, Sam's Club
Diabetic Supplies
Freestyle Lite, Dexcom, Contour
EX
Transportation & Extras
⌄
Transportation
MotivaCare
Hearing
NationsHearing · 1-877-232-7013
Gold Kidney
⌄

Start Here

Member Services: 1-844-294-6535 Enrollment Portal: Gold Kidney Broker Portal HRA: $25 (CSNP)
EN
Enrollment & HRA
⌄
HRA
$25 (CSNP)
HealthSpring
⌄

Start Here

Broker Support: 1-866-442-7516 Member Services: 1-800-668-3813 Enrollment Portal: Cigna Broker Portal HRA: $50 Non-SNP / $100 SNP · 10 days
BC
Broker Contacts
⌄
Michelle Lainez (Miami)
954-408-5259 · michelle.lainez@cignahealthcare.com
EN
Enrollment & HRA
⌄
HRA
$50 Non-SNP / $100 SNP
Timeframe
10 days (Sunfire / portal)
RX
Pharmacy & Lab
⌄
Preferred Pharmacy
Walgreens, CVS, Navarro, Publix
OTC
healthspringflex.com or Walgreens in person
Vision / Lab
Silver & Fit · EyeMed
Diabetic Supplies
Freestyle Libre 3
EX
Transportation & Extras
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Transportation
Modivcare · mymodivcare.com · 1-866-214-5126
Hearing
TruHearing · 866-872-1001
Healthy Food / Utilities
Cigna Healthy Today card
HealthSun
⌄

Start Here

Broker Support: dl-shp-sflbroker@elevancehealth.com Member Services: 877-336-2069 Enrollment Portal: OneFlorida
BC
Broker Contacts
⌄
Tiffany Rodriguez
954-253-8432 · tiffany.rodriguez2@elevancehealth.com
Katherine Zuniga
786-575-1790 · kzuniga@elevancehealth.com
Dukell Extra
786-682-0758 · dukell.extra@elevancehealth.com
Luis Gonzalez
954-242-4377 · luis.gonzalez@elevancehealth.com
RX
Pharmacy & Lab
⌄
Preferred Pharmacy
CVS, Navarro, Sam's Club, Walmart
M3P
SimplicityRx · Active.RxPayments.com · 833-696-2087
OTC
EasyScripts · 1-855-963-0400
Lab
LabCorp
Diabetic Supplies
Freestyle Libre
VD
Vision & Dental
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Dental
Florida Dental Benefits · fdbenefits.com · (305) 674-7900 x998
Diabetic Supplies
Freestyle Libre
EX
Transportation & Extras
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Transportation
Ride2MD · 855-631-7433 / 305-265-3315
Hearing
HearUSA
Humana
⌄

Start Here

Broker Support: 800-309-3163 Member Services: 800-457-4708 Enrollment Portal: Vantage HRA: $35 DSNP & CSNP (new members) · 10 days
BC
Broker Contacts
⌄
Kayla Robles
954-258-1192 · krobles6@humana.com
EN
Enrollment & HRA
⌄
Enrollment
Sunfire
HRA
$35 DSNP & CSNP (new members only)
Timeframe
10 days
RX
Pharmacy & Lab
⌄
Preferred Pharmacy
Humana Pharmacy, CVS, Sam's Club, Walgreens, Publix, Costco, Walmart
Mail Order
CenterWell
Lab
LabCorp
Diabetic Supplies
Dexcom & Freestyle Libre
VD
Vision & Dental
⌄
Vision
EyeMed
Dental
Florida Gold Plus Dental (admin by Humana)
EX
Transportation & Extras
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Transportation
Alivi · 833-203-0043
Preferred Care Network
⌄

Start Here

Broker Support: 888-381-8581 Member Services: 800-407-9069 Enrollment Portal: Jarvis
BC
Broker Contacts
⌄
Dade: Lazaro Aragon
305-525-5692 · lazaro_aragon@uhc.com
RX
Pharmacy & Lab
⌄
Lab / Pharmacy
LabCorp, Quest · Walgreens Preferred
Diabetic Supplies
Accu-Chek and OneTouch
OTC
Navarro / CVS
VD
Vision & Dental
⌄
Vision
iCare
Dental
Solstice Dental
EX
Transportation & Extras
⌄
Transportation
LogistiCare · 877-774-772
Hearing
HearX
Healthy Food / Utilities
Solutran · 1-888-774-7772
Preferred Care Partners
⌄

Start Here

Broker Support: 888-381-8581 Member Services: 866-231-7201 Enrollment Portal: Jarvis
BC
Broker Contacts
⌄
Dade: Lazaro Aragon
305-525-5692 · lazaro_aragon@uhc.com
RX
Pharmacy & Lab
⌄
Lab
LabCorp, Quest
OTC
CVS / OTCHS
Diabetic Supplies
Accu-Chek and OneTouch
VD
Vision & Dental
⌄
Vision
iCare
Dental
Solstice Dental
EX
Transportation & Extras
⌄
Healthy Food
HealthyBenefitsPlus Store Finder
Hearing
HearX
Simply
⌄

Start Here

Broker Support: 855-277-6067 Member Services: 1-877-577-0115 Enrollment Portal: MProducer HRA: $125 DSNP & CSNP (new members) · 7 days
BC
Broker Contacts
⌄
Tiffany Rodriguez
954-253-8432 · tiffany.rodriguez2@elevancehealth.com
Katherine Zuniga
786-575-1790 · kzuniga@elevancehealth.com
Dukell Extra
786-682-0758 · dukell.extra@elevancehealth.com
Luis Gonzalez
954-242-4377 · luis.gonzalez@elevancehealth.com
EN
Enrollment & HRA
⌄
Enrollment
Sunfire
HRA
$125 DSNP & CSNP (new members only)
Timeframe
7 days
RX
Pharmacy & Lab
⌄
Preferred Pharmacy
Costco, CVS, Publix, Walmart, Winn-Dixie
Mail Order
CarelonRx · 1-833-396-0309 · wellpoint.com
M3P
SimplicityRx · Active.RxPayments.com · 833-696-2087
Lab
LabCorp
VD
Vision & Dental
⌄
Vision
iCare
Dental
Liberty
EX
Transportation & Extras
⌄
Transportation
Ride2MD · 833-628-0388 / 305-653-0553
Hearing
Hearing Care Solutions
Healthy Food
Publix, Sedano's, Presidente, Winn-Dixie, Fresco y Más
Solis
⌄

Start Here

Broker Support: 305-509-8527 Broker Email: sales@solishealthplans.com Member Services: 844-447-6547 Enrollment Portal: Solis Portal
BC
Broker Contacts
⌄
Liettys Rodriguez
305-420-3055 ext 171 · Liglesias@solishealthplans.com
Belissa Rodriguez
786-439-7071 · brodriguez@solishealthplans.com
EN
Enrollment
⌄
Access Verification
833-264-9152 or 305-420-3082
Lab
Quest
RX
Pharmacy & Lab
⌄
OTC
Sun-Scripts (phone order) · 833-898-7046
VD
Vision & Dental
⌄
Vision
Premier Eye Care
Dental
First Continental Life · search.fcldental.com
EX
Transportation & Extras
⌄
Transportation
Alivi
Healthy Food
Walmart, CVS, Walgreens, Navarro, Family Dollar, Publix, Presidente, Sedanos, Fresco y más
WellCare
⌄

Start Here

Broker Support: 866-822-1339 Member Services: 1-833-444-9088 Enrollment Portal: Ascend Enrollment Platform
BC
Broker Contacts
⌄
Joey Anselmo
407-267-0269 · joey.anselmo@wellcare.com
RX
Pharmacy & Lab
⌄
Mail Order
Express Scripts
Lab
LabCorp
VD
Vision & Dental
⌄
Vision
Premier Vision
Dental
Liberty Dental · 888-352-0225
EX
Transportation & Extras
⌄
Transportation
LogistiCare · 877-682-9026
Hearing
HearUSA · 800-333-3389